Automatically assign the right conversation to the right agent with Donut.cx’s capacity-based routing logic.
Support with context, resolve with convenience
Save time and effort by setting up canned responses for frequently asked questions instead of typing manual replies.
Improve consistently with actionable insights
Track and monitor team member and conversation performance with a live dashboard and real time reports.
Bring all your channels under one roof
Give your customers the option to reach you on their preferred channels.
Add multiple agents so you can respond to all your customers from a single Inbox.
Automate routine replies
Create canned responses for frequently asked questions and reduce agent fatigue
Delight customers as soon as they reach out with automated welcome messages
"Donut.cx is really useful for us at Mookie Cookie. My support team finds it very easy to respond to customers coming from multiple channels. I as a supervisor can monitor how my team is interacting with each customer in real time on the Donut.cx dashboard."
Owner, Mookie Cookie
"WhatsApp Broadcasts with Donut.cx have been a game changer for us. In a span of two months, we have seen a 3X increase in chats."
Adhytia Prilian Ramadhan
Head of Marketing, Artch Bags
"We had been searching for a tool that connected messaging channels and marketplaces for a long time - Donut.cx gave us exactly what we were looking for."