Take a guided product tour of Donut.cx

Donut.cx is a WhatsApp first omnichannel engagement platform that helps sell, support and engage better. By consolidating all your customer interactions into a single platform, Donut.cx makes it easy to manage your customer relationships.

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Marketing

Support

See how you can engage with your customers better with Donut.cx's WhatsApp Broadcasts.

Create a Broadcast

Wilson is a marketer who wants to run a promotional WhatsApp campaign to his VIP customers, informing them of an exclusive Christmas sale. Let's see how we can help him do this on Donut.cx 🍩

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Schedule your Broadcast

Let's start by scheduling the broadcast for a specific time and date. Give the broadcast a name and add notes for context.

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Choose a Template

Then, select a message from the list of templates pre-approved by WhatsApp.

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Create a new Template

Don’t have any pre-approved templates? No worries, create one from scratch here and submit it to WhatsApp for review.

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Name your Template

Give the template a suitable name and choose a category, then select the language.

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Craft your Message 🎄

Now, let’s draft the template for our Christmas Campaign. To personalize the message, let’s add an image, variables, and a CTA to the template.

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Review your Template

Review the content one last time and hit Submit. WhatsApp will review the template and confirm approval within 24 hours ⏰

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Almost there... 🏁

Select the list of contacts you want to engage. Upload the list as a .CSV/.XLSX file, or enter contact details manually.

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Launch your Broadcast 🚀

Finally, schedule the broadcast to be sent at a specific time in the future, or choose to send it right away.

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That’s all folks!

You’ve now launched your first broadcast!

Get started with Donut.cx

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See how you can use Donut.cx's Team Inbox to streamline customer conversations across channels

Invite your Team members 💪

First things first, let's start by inviting your team members to Donut.cx. Add your support staff as Agents and your team leads/supervisors as Admins.

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Connect channels

You can connect multiple channels to Donut.cx. All conversations can be handled by your team from the Team Inbox.

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Mark reaches out with a question 🤔

We have just received a message from Mark, let's see how we can help him today.

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Assign to an Agent

Mark's conversation has been assigned to Nia, a product expert who is one of several agents currently active on Donut.cx.

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Route conversations automatically

Donut.cx automatically assigns new conversations to the least busy agent, ensuring work load is split equally among all available agents.

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Nia replies to Mark

..assigned to her. She replies to his question and shares a size chart document.

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Conversation Status

After replying, Nia changes the status of the conversation from "Open" to "Waiting for Customer".

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Assigned to Me

All open conversations assigned to a particular agent are visible under the "Assigned to Me" view.

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You’re all set!

..for a delightful customer conversation across channels!

Get started with Donut.cx

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ESC

Take a guided product tour of Donut.cx

Customer centric brands love us

Product Tour Highlights

Support

Marketing

Direct conversations for durable customer relationships

Take a guided product tour of Donut.cx

Customer centric brands love us

Product Tour Highlights

Support

Marketing

Direct conversations for durable customer relationships

Welcomeaboard!

Thanks for reaching out!

Create a Broadcast

Schedule your Broadcast

Choose a Template

Create a new Template

Name your Template

Craft your Message 🎄

Review your Template

Almost there... 🏁

Launch your Broadcast 🚀

That’s all folks!

Invite your Team members 💪

Connect channels

Mark reaches out with a question 🤔

Assign to an Agent

Route conversations automatically

Nia replies to Mark

Conversation Status

Assigned to Me

You’re all set!