Add tags to premium customers so that you can filter them and provide dedicated support
Improve retention rate of loyal customers by customizing recommendations based on their profile data and chat history
Increase your team’s efficiency with insightful reports
Learn how your agents are performing at any moment by checking their individual performance reports
Get a clear view of Instagram chat activity by observing channel reports
Impress your leads with fast, direct conversations
Include touchpoint on promotions
Invite your leads to chat with you directly through ads that click to message
Reduce wait time with auto-responses
Welcome your customers with an automated message when they reach out
Approach potential Instagram customers
Chat with accounts that have tagged your brand in posts and stories
FAQs
Is Donut.cx's Instagram integration free?
Yes, by subscribing to Donut.cx’s paid plans, you get Instagram integration for free
What are the requirements to integrate Instagram with Donut.cx?
You must have an Instagram Business Account connected with a Facebook Business Page and also have admin access on your Donut.cx account.
What message formats are supported by Donut.cx?
All formats sent by your customers, including stickers, emojis, gifs, pictures, and voice messages, are visible and accessible in the Donut.cx’s Unified Inbox
How many Instagram accounts I can integrate with Donut.cx?
Currently, you can integrate only one Instagram account each with Donut.cx
Can I initiate a chat with my customer at any time?
You can only chat with your customer if they initiate the interaction. Once they start a chat, you can respond and communicate within a 24-hour period. You won't be able to message them once that session has ended unless they initiate it first.