Connect with customers on Facebook Messenger

Integrate your Messenger with Donut.cx instantly and deliver personalized support to your customers on Facebook

Greet customers automatically with a welcome message when they reach out to you

Route all incoming messages by automatically assigning them to the least busy agent

Analyze each of your agents’ individual performance with detailed reports

Gain clear insights on chat traffic of Facebook Messenger using channel reports

Prioritize VIP customers on Facebook by arranging incoming chats with advanced filters, tags, and statuses

Provide personalized recommendations with relevant data from Donut.cx’s Customer Profile and chat history

Let your team access a Unified Inbox from which they can serve multiple customers at the same time

FAQs