Connect with customers on Facebook Messenger

Integrate your Messenger with instantly and deliver personalized support to your customers on Facebook

WhatsApp first, omni-channel engagement platform from Donut

Drive instant customer satisfaction with automation

Greet customers automatically with a welcome message when they reach out to you
Route all incoming messages by automatically assigning them to the least busy agent
Donut helps existing customers to purchase using WhatsApp Broadcasts

Improve agent productivity with reports

Analyze each of your agents’ individual performance with detailed reports
Gain clear insights on chat traffic of Facebook Messenger using channel reports
Donut supporting customers with powerful multi-agents

Resolve conversations faster with

Organize your
Inbox easily
Prioritize VIP customers on Facebook by arranging incoming chats with advanced filters, tags, and statuses
Align with your
customer’s intent
Provide personalized recommendations with relevant data from’s Customer Profile and chat history
Allow multi-agent
Let your team access a Unified Inbox from which they can serve multiple customers at the same time


Is's Facebook Messenger integration free?
What are the requirements to integrate Facebook Messenger with
What message formats are supported by
How many Facebook accounts I can integrate with
Can I initiate a chat with my customer at any time?

Delight your customers on Facebook with