Open a direct channel to message your customers

Donut.cx lets you bypass marketplaces and provides your food business with a direct channel to engage with your new and loyal customers. Help them browse through your catalog, place orders and receive updates about delivery in the channels of their choice.

Customer centric brands love us

Deliver your products with a side of amazing customer service

Increase number of orders

Help customers place orders in the same channel without redirecting them outside

Dispatch questions effortlessly

Answer questions about shipping and delivery status using the customer profile and order widget

Nudge repeat purchases at scale

Schedule broadcasts and re-engage loyal foodies with the best offers according to their tastes

Direct hungry customers to instant orders

Lead customers from Facebook and Instagram ads to WhatsApp

Auto-route their chats to agents who can help them place orders instantly

Collect product feedback and reviews at scale

Trigger WhatsApp broadcasts to collect positive reviews and ratings

Improve your internal processes using feedback from your customers

"Donut.cx is really useful for us at Mookie Cookie. My support team finds it very easy to respond to customers coming from multiple channels. I as a supervisor can monitor how my team is interacting with each customer in real time on the Donut.cx dashboard."

Dwito

Owner, Mookie Cookie

"WhatsApp Broadcasts with Donut.cx have been a game changer for us. In a span of two months, we have seen a 3X increase in chats."

Adhytia Prilian Ramadhan

Head of Marketing, Artch Bags

"We had been searching for a tool that connected messaging channels and marketplaces for a long time - Donut.cx gave us exactly what we were looking for."

Bayu Aji

Head of Marketing, Margaria Batik

Spread customer delight in every bite!

Enhance customer loyalty with Donut