Whatsapp is one of the widely used instant messaging platforms. It has allowed users to interact quickly and efficiently. Using WhatsApp Quick Reply Templates is one of the best ways to keep conversations interesting and engaging.
In today's fast-paced world, businesses must keep up with the latest communication trends to effectively engage with their customers. WhatsApp Quick replies are a convenient and time-saving way to instantly engage with your customers and provide them with the information they need.
In this blog, we have curated a list of 21 quick reply templates that can help you streamline your customer communication and take your business to the next level.
WhatsApp quick reply messages, also referred to as quick replies, are pre-written messages that can be saved for quick and easy use to respond to frequently asked questions or comments. These shortcuts can also include media messages, such as images and videos, making it easier to share commonly used content quickly.
The WhatsApp Business app allows users to create default replies for efficient communication. These default replies are quick responses based on the information present in the business profile. This means that users can quickly send a response containing details such as business hours, address, or even the business profile itself. To access these default replies:
However, custom WhatsApp quick reply messages offer businesses several advantages over default messages.
They provide personalization, branding, flexibility, localization, and a competitive edge. Custom messages can be tailored to customers' specific needs, maintain consistency with the brand, offer more detailed information, cater to local preferences, and set businesses apart from competitors.
While default messages can be useful for basic responses, custom messages can provide customers a more personalized and effective communication experience.
WhatsApp quick reply messages enhance business operations in several ways: they save time, improve customer service, increase productivity, facilitate automation, and provide consistency in communication, ultimately improving the effectiveness of operations.
With WhatsApp's quick replies, businesses can provide better customer service and build stronger relationships with their customers, ultimately improving their overall effectiveness and success.
Here are the top benefits of creating a WhatsApp quick reply:
Quick replies allow businesses to provide timely and convenient responses to their customers. They can be accessed quickly and easily, making it easy for businesses to keep up with high volumes of customer inquiries. This can result in greater customer satisfaction and loyalty.
By using quick replies, businesses can handle more customer inquiries in less time, reducing the need for manual input and improving overall productivity. This frees up time for businesses to focus on other aspects of their operations, such as marketing and product development.
Quick replies enable businesses to respond to customer inquiries in a timely and efficient manner, which can increase customer satisfaction. By providing timely and relevant information, businesses can build customer trust and strengthen their brand reputation.
Quick replies can help businesses organize their responses better, making it easier to keep track of customer inquiries and respond to them promptly and efficiently. This can help businesses provide better customer service and build stronger customer relationships.
In today's fast-paced business world, effective communication is essential for building strong customer relationships.
WhatsApp has become a popular platform for businesses to engage with customers, but typing responses can be time-consuming.
To help streamline your communication, we've compiled 31 templates of quick replies for WhatsApp Marketing that businesses can use to save time and provide quick, efficient responses to common customer inquiries.
1. Hi! Thanks for reaching out to us! How can we assist you today?
2. Hello! We're glad you contacted us! How can we help you today?
3. Welcome to our store! How can we assist you with your shopping experience?
4. Your order has been shipped! You can track it here: [Insert tracking link]
5. Your order has been delivered! Please let us know if you have any issues with it.
6. Your order has been delayed. We apologize for the inconvenience and will update you as soon as possible.
7. Hi! We have a special holiday sale going on right now! Check it out on our website.
8. Happy holidays! Use code HOLIDAY10 for a 10% discount on your next purchase!
9. Hello! Don't miss out on our end-of-season sale! Get up to 50% off on select items!
10. Hi! We're sorry to hear that you're not satisfied with your purchase. Please review our refund and return policies here: [Insert policy link]
11. Hello! We understand that sometimes returns are necessary. Please let us know how we can assist you with your return.
12. Hi! We want to make sure you're happy with your purchase. Please review our refund and return policies here: [Insert policy link]
13. Hi! We hope you're enjoying your purchase! If you have a moment, please leave us a review here: [Insert review link]
14. Hello! We're thrilled that you're happy with your purchase! Would you mind leaving a review for us here: [Insert review link]
15. Hi! Your satisfaction is important to us! If you have a moment, please leave us a review here: [Insert review link]
16. Hi! Your favorite product is back in stock! Check it out on our website.
17. Hello! We have a new product that we think you'll love! Check it out on our website.
18. Hi! Our best-selling product is on sale! Get it now on our website.
19. Hi! We apologize for the delay in response. We're currently experiencing a high volume of inquiries, but we'll get back to you as soon as possible.
20. Hello! We apologize for the delay in response. Our team is working on your inquiry and will get back to you as soon as possible.
21. Hi! We apologize for the delay in response. Our team is experiencing a high volume of inquiries, but we'll get back to you as soon as possible.
22. Hi! Our store hours are [Insert hours]. Let us know if you have any other questions!
23. Hello! Please check our website for the latest updates on product availability.
24. Hi! Please review our FAQ page for answers to common questions: [Insert FAQ link]
25. Hi! We apologize for the technical issue you experienced. Our team is working to resolve the issue and will update you as soon as possible.
26. Hello! We're sorry that you experienced a technical issue. Please let us know the details so we can assist you better.
27. Hi! We apologize for the technical issue. Our team is investigating the issue and will update you as soon as possible.
28. Hi! We noticed that you left something in your cart. Finish your purchase now and get [Insert discount or promotion].
29. Hello! Don't forget about the items in your cart! Complete your purchase now!
30. Hey [Customer Name], you left something behind. Your cart is still waiting for you! Complete your purchase now and get [Discount/Free shipping/Other incentives] on your order.
31. Hi [Customer Name], we noticed you didn't complete your order for [Product Name]. It's still available and ready for you to purchase. Finish your purchase now and enjoy [Discount/Free shipping/Other incentives] on your order.
Follow these steps to set up quick replies in the WhatsApp Business App- On Android
3. Tap Message to create your desired message.
4. Tap Shortcut to set the keyboard shortcut for your quick reply.
5. Tap SAVE.
Follow these steps to set up quick replies in the WhatsApp Business App- On iPhone
1. In the WhatsApp Business app, tap Settings.
2. Tap Business Tools > Quick Replies.
4. Tap Enter a message to create your desired message.
5. Tap Shortcut to set the keyboard shortcut for your quick reply.
6. Tap Save.
To create message templates for your WhatsApp Business account, use the WhatsApp Manager in your Facebook Business Manager. Your templates will be reviewed to make sure they meet WhatsApp policies.
You need to provide a template name and the template's text and/or media components, including parameter placeholders. You can also add sample templates to help with the review process. Make sure your templates don't violate confidentiality.
Before you begin
Create message templates
To create a message template for your WhatsApp Business account:
1. Go to Business Manager and select your business.
2. Click on WhatsApp Manager.
3. Select the account for which you want to create the template.
4. Click on Manage message templates.
5. Click on Create message template.
6. Choose the category, name, and languages for your template.
7. Add your content, including header, body, footer, and buttons (optional).
8. Click Submit to send your template for review.
9. Work with your developer to input the template into your WhatsApp Business account after approval.
Donut.cx, an omnichannel engagement platform, improves the functionality of your WhatsApp Business and WhatsApp API by adding more features and convenience to your workflow.
Donut.cx's top features that can help you stand out from the crowd are as follows:
Click here for a detailed Product Tour
1. Creating Quick Replies
It is extremely easy for a user to create Quick Replies. Go to the text editor and click on the Quick Replies icon or type a “/” in the Editor. This will open a screen like the one shown below.
Click on “Create new” to create your Quick Replies. You can click on “Add new” to add more Quick Replies to the existing set.
Give a Shortcut code for each Quick Reply. We suggest you use Shortcuts that are short, relevant, and easy to remember.
The character limit for Shortcuts is 20 and 350 characters for the message body.
2. Editing Quick Replies
You can edit any existing Quick Reply. Search or hover over the Quick Reply to which you want to make edits.
Click the “Edit” button to open the text window, edit and save the Quick Reply.
WhatsApp limits the number of business-initiated conversations you can handle per day.
If your Facebook Business Manager is not verified, the limit is 250 messages/day. To know more about how to verify Facebook Business Manager, click here. Once verified, your limit is increased to 1000 messages per day.
To further increase your messaging limit, you must satisfy the following conditions
* If the 500th conversation is initiated at 18:00, the messaging limit is increased at 18:00 the following day (i.e. 24 hours later).
Note: If your WhatsApp quality rating is Low for 7 days continuously, your messaging limit will be automatically reduced to a lower level.
In conclusion, using quick reply templates in WhatsApp can significantly improve your customer service experience and efficiency.
You can streamline communication with your customers and enhance their satisfaction by providing prompt and personalized responses to frequently asked questions. Whether you are a small business or a large enterprise, there are plenty of quick reply templates to suit your needs.
With these templates, you can save time, improve response rates, and build stronger relationships with your customers on WhatsApp.
Donut.cx offers personalized and interactive templates to make your business stand out, resulting in increased engagement and conversions.
Enhance customer loyalty with Donut.cx